Support

Setup steps, answers to common questions and how to reach us.

Set up FlipBox

1. Install FlipBox and open it from your Shopify admin.
2. Select Create box, or Use an existing product. Add the packaging options with their prices, the box size, the discount steps and the products customers can pick for each packaging option. Then select Save.
3. In the setup guide, select Add the FlipBox block to your product page. In the theme editor, place the block on the product page and save your theme.
4. Check that the setup guide shows that the cart merge and checkout rules are on.

Tip: use a separate product template for your boxes, so the theme’s own Add to cart button does not show on them. A box bought without its products is stopped at checkout.

Frequently asked questions

Which themes work?

Online Store 2.0 themes. FlipBox shows up as an app block on the product page in the theme editor.

Can I use my own theme?

Yes. Any Online Store 2.0 theme works, including one made for your store, through the FlipBox app block. The block uses your theme’s fonts and colours.

What happens when I uninstall?

The FlipBox block is removed from your theme automatically. Shopify deletes the box settings, because they are stored as app data on your products. The box product itself stays in your store.

Why can’t my box check out?

Checkout stops a box that breaks one of your rules, and its message says which rule it broke. For example, the box may have too few or too many products, a product that is not allowed with the chosen packaging, or a combination you have not allowed. Change the products in the box and try again.

Is the packaging discounted?

No. Discount steps apply to the products in the box. The packaging price is always charged in full.